Please read the following terms and conditions very carefully due to your use of our website, accepting and complying with the following terms and conditions (“Terms”).
By using our website (www.zoco.ae), purchasing a product, or using any of our services, you agree to read, understand and be bound by the Terms, regardless of how you interact. Contact us to purchase or use our services. If you do not wish to be bound by the terms, you must not purchase any products or use our services on our website.
) and choose a user name (identified by their email address) and password. Registration is only a one-time process and if the Member has previously registered, he/she shall login/sign into his / her account. You will be required to provide us with your name and other details, including but not limited to, e-mail, contact number, contact address. Confidentiality will be maintained on the personal details furnished.
All orders are considered complete only after the payment has been received by Zoco as confirmed by our Accounts Department. To confirm the orders, Zoco may contact Customers who have placed orders through the Website and ask the Customer a verification question. Zoco will confirm the order only after the verification question is answered by the Customer. Once the purchase of the item(s) is confirmed by the Customer, Zoco will arrange to pack and deliver the product to the Customer.
We make shopping as easy as possible zoco. You’ll choose your appropriate payment method:ü MasterCardü Bank cards (Debit Cards)ü Pay at the door (Cash-on-Delivery)
Zoco offers multiple payment options to Customers on the Website:
Customers can make online payments using his/her credit/debit card; and we as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time. In the event the bank rejects to honor any payment transaction made by a Customer towards an order, Zoco shall have the right to refuse to ship the order to the Customer without any liability whatsoever.
At Zoco, we are committed to creating our delivery process as quick and pleasant as possible, because we all know how important it is that your goods arrive on time and in perfect condition. Within the region, we work with Wing Courier Company to supply you the quickest service and therefore the best prices. All shipments made up of approved Orders are shipped employing a 3rd party fulfillment service. Please ask the terms and conditions of Wing Courier Company for more details on shipment details.We also provide a tracking code – as provided by the 3rd party service which the User can use to trace their shipment.
Return and Exchange
We value your business and want you to be 100% satisfied with our products. If you are not satisfied with your order, replace/ canceled cancel the product within 15 days. The stock exchange depends on the availability of the goods you request. If the requested goods are not available, your bank account will be credited according to the refund policy
.We will only accept returns or exchanges from the United Arab Emirates only.
Any refund to be paid by the Zoco to the Client will be made as follows:
Zoco refunds the deposit amount to the customer’s credit card account. The reimbursement amount will be deposited into the account of the Customer within the period determined by the bank that issued the credit card; or
Deposit or bank transfer:
The Zoco into the Customer’s bank account will deposit the refund amount within ten (10) business days from the receipt of the refund request by the Customer.
Usage of Promo code by the Company
Zoco has the proper to refuse the usage of any promo code at any point in time. Promo codes, which have expired, can’t be used on the web site. Zoco can at any time ask the Customer for the proof of getting received the promo code. Promo codes are often used only on specific orders as deemed fit by Zoco. Promo codes at Zoco’s discretion are applicable to certain items, on specific orders, or on specific dates and occasions. Promo codes cannot be clubbed with any other offer running on the site.