Terms & Conditions of use of the website

All registration information you submit is truthful and accurate and that you agree to maintain the accuracy of such information.Your membership is solely for your personal and non-commercial use. Any use of this website or its content other than for personal purposes is prohibited. Your personal and non-commercial use of this website shall be subjected to the following restriction (i) you may not modify any content of the website, including but not limited to, any public display, description, performance, sale, rental, pricing of the product; (ii) you may not decompile, reverse engineer, or disassemble the content, or (c) remove any copyright, trademark registration, or other proprietary notices from the content. You further agree not to access or use this website in any manner that may be harmful to the operation of this website or its contentYou will not (a) use any product or service available on the website and / services for commercial purposes of any kind, or (b) advertise or sell any products, services or otherwise (whether or not for profit), or solicit others (including, without limitation, solicitations for contributions or donations) or use any public forum for commercial purposes of any kind, or (c) use the website and/or services in any way that is unlawful, or harms Zoco or any other person or entity, as determined in the Zoco sole discretion.You will not post, submit, upload, distribute, or otherwise transmit or make available any software or other computer files that contain a virus or other harmful component, or otherwise impair or damage the website and / or services or any connected network, or otherwise interfere with any person or entity’s use or enjoyment of the website and / or servicesYou will not engage in any form of antisocial, disrupting, or destructive acts, including “flaming,” “spamming,” “flooding,” “trolling,” “phishing” and “griefing” as those terms are commonly understood and used on the internet.You will not delete or modify any content of the website and/or services, including but not limited to, legal notices, disclaimers, or proprietary notices such as copyright or trademark symbols, logos, that you do not own or have express permission to modify. Zoco cannot and will not assure that other users are or will be complying with the foregoing rules or any other provisions of these terms of use, and, as between you and Zoco, you hereby assume all risk of harm or injury resulting from any such lack of compliance.All information, content, and material contained in the website and/or services are Zoco’s copyrighted property. All trademarks, services marks, trade names, and trade dress are proprietary to Zoco. No information, content or material from the website and / or services may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way without the Zoco’s express written permissionYou acknowledge that when you access a link that leaves the website, the site you will enter into is not controlled by Zoco and different terms of use and privacy policy may apply. By accessing links to other sites, you acknowledge that Zoco is not responsible for those sites. Zoco reserves the right to disable links from third-party sites to the website, although Zoco is under no obligation to do so.

FREQUENTLY ASKED QUESTIONS

How much does Zoco cost for delivery?Shipping costs vary depending on location, weight, and delivery service. We offer free shipping on all UAE orders.More information about delivery time to me?All deliveries are made by our reliable logistics partner. You can check the status of your order by logging in and selecting the “My Account” option. Delivery times vary depending on product availability, customer location, and public holidays. Standard delivery to the UAE usually takes two to three business days.How are the products packed, so they will reach me safely?In addition to keeping the original packaging by the manufacturer, we secure your purchases with additional packaging, to ensure that they arrive at you in pristine condition, if appropriate.What happens if something happens to a transferred product?You can rest assured that we will deliver the goods safely and on time. If you have any questions, please send an email to (___________________) or call (______________________) on Saturday-Thursday (except Friday and public holidays) between 09:00 and 18:00.

CANCELLATION & RETURNS

I am not satisfied with my purchase. What do I do?We want you to be absolutely satisfied with your purchase. If not, email (_____________________) or call (______________) between Saturday-Thursday (except Friday and holidays) between 09:00 and 18:00 (+ excluding Friday and holidays) services representative will inform you. Will guide you in more detail throughout the return process. Please return the product to us in its original condition within 15 days.What documents do I need for a refund or refund? You will need the original receipt (invoice or invoice), gift receipt or delivery receipt. What is your return and exchange period? 15 days from the date of delivery or collection How does the return method work?You can return your products using one of the following simple return options:

Free return in the store:

Simply take the products with your proof of purchase to the nearest Zoco store. Make sure you get a printed copy of your receipt or delivery receipt and the product you want to return in all its original packaging, manuals, and accessories, with a valid photo ID: driver’s license, passport original, or Emirates ID card. Your refund will be issued in the same way as the original payment method. If you have paid for Zoco Gift Certificates, you will receive an equivalent Gift Certificate. Please see our return and refund policy

ORDER STATUS

I shop online. How can I check the status of my order?  Just log in to your Zoco account to view your order status and other relevant information in the “My Account” section. If you are a guest customer, you will receive order status updates by mail for each transaction step.  What do these different terms “order status” mean?Accepted: great! We have received your order. Now it will be taken, packed, and shipped.  Processing: We received your order and your order is being processed. Processing: We are currently preparing your order for shipment.  Completed: You have received or collected your order. Thank you for shopping with us.  Declined: Sorry, we were unable to process your order and your order was canceled. Please place your order using another payment method or take advantage of our Click-to-Collect service. Canceled: Your order was canceled for one of the following reasons:You have requested an order cancellation. One or more products in your order are not available. Your Click-to-Collect order was not collected within the allocated collection time. Only part of your Click-to-Collect order was collected at the store. If you have already paid for your order, we will refund the original payment method used.Returns: One or more of your products has been successfully returned. We will refund you the payment method used to place your order.

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“Why buy by going outside when it can be done from home” and we have brought this conviction straightforwardly down to the organization level with our worthwhile store which deliberately offer a broad extent of things across boundary, for instance, houseware, bedding, groceries, kitchenware planting, home hardware, instruments, little machines, accumulating game plans, electrical, plumbing, paints to say the least.

In any case, the ‘zoco experience’ doesn’t end with a purchase.

 

We offer you our extraordinary ‘heart your home’ feel which been proposed deliberately to help you every way imaginable to improve your home, office, school or to offer shape to your dream adventure.

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